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March 2020

Welcome

First and foremost, we hope you’re doing well. At ActivStyle, it’s our desire to keep you up to date on current industry news, product information, FAQs, and much more. Like you, we are concerned about the uncertainty of the growing Coronavirus (COVID-19) pandemic. We want to assure you that we are doing all we can to supply our patients with the medical supplies they need to live healthy and dignified lives. At present we are not experiencing any supply chain disruptions or shortages.

 

Customer Service News

New Options Available to Confirm Monthly Orders

If you or your client/patient have been trying to reach us by phone, you may have experienced higher than normal wait times due to an increase in call volume. We appreciate your patience while we assist each one of our customers.

To help alleviate the demand on our customer service resources, we have rolled out several new options that make it easier for customers to confirm their monthly orders via text, email, or automated phone calls; without the need to speak to a customer service representative.  We think that customers will appreciate the speed and convenience of these options. This is an ideal solution for customers whose orders remain consistent month to month with few or no changes.

To learn more about text, email, and automated phone order confirmations and how to sign-up for them, please visit our website at www.ActivStyle.com/myorders.

Customer Support
As the situation surrounding COVID‑19 continues to evolve, we want to assure you that our Provider Services team members are here to support you. As always, our representatives are available to speak with you directly if you do not wish to take advantage of the digital tools outlined above. To speak with a representative, call toll-free at 855-373-5141 (Monday – Friday, 8AM-5PM Central Time).

This pandemic has made us come together to rally our greatest strength; the human spirit. Through all of this, we are re-emphasizing what is most important – our customers, our team members, and our communities.

 

FAQs

Q: What pediatric supplies does ActivStyle have?
A: ActivStyle provides a variety of pediatric supplies to our customers.  Our supplies include pediatric diapers, youth sized diapers and protective underwear, nutritional supplements, pediatric catheters, and pediatric ostomy supplies.

Q: Does Medicaid cover incontinence supplies for babies?
A: No. Medicaid will cover incontinence supplies only for children ages 4 to 20.

We want to hear what FAQ topics you are interested in seeing! If you have questions or suggestions for future FAQs, please email us at .

If you have other questions for the ActivStyle staff, feel free to give us a call at 855-373-5141, Monday thru Friday, 7:30 AM to 5:00 PM, Central Time. We want to make your life easy, so you can provide the best service and information to those you serve.

 

Health News

Basic Protective Measures Against the New Coronavirus

The World Health Organization (WHO) has published informative outlines for staying safe and avoiding infection by the Coronavirus (COVID-19). Please use these precautions in your daily life and share them with the patients and clients that you serve to help keep them safe during the pandemic.

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following:

  1. Wash your hands frequently
    Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
    Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
  2. Maintain social distancing
    Maintain at least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing.
    Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
  3. Avoid touching eyes, nose, and mouth
    It’s often hard to avoid touching our eyes, nose, and mouth. We do it day and night, without giving it much thought, but in the age of the COVID-19 virus it is important to refrain from this practice.
    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose, or mouth. From there, the virus can enter your body and can make you sick.
  4. Practice respiratory hygiene
    Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu, and COVID-19.
  5. If you have fever, cough, and difficulty breathing, seek medical care early
    Stay home if you feel unwell. If you have a fever, cough, and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
    Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
  6. Stay informed and follow advice given by your healthcare provider
    Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority, or your employer on how to protect yourself and others from COVID-19.
    Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.

 

Links to Resources Related to COVID-19

Knowledge is power against COVID-19. Paying attention to what information we do have is important in the fight against the virus. Already, thousands of records, findings, and insights, have been published online – presenting a trove of information for individuals, scientists, and healthcare specialists to refer to in the pursuit of prevention, and the development of treatments and vaccines. Here are some of the most current and important resources you can have to learn more about COVID-19.

ActivStyle

Centers for Disease Control and Prevention

Centers for Medicare & Medicaid Services

World Health Organization

National Institutes of Health

Food and Drug Administration

 

Industry News

Thanks to everyone who stopped at our booth at the MSSA Annual Training Conference and Expo, Minneapolis, Minnesota, March 11 – 13. It was great to meet you and answer your questions in person. For those who did not attend MSSA or did not have time to stop at our booth, we are always here to help you, so if you have questions don’t hesitate to contact us by phone at 855-373-5141 (Monday – Friday, 8AM-5PM Central Time) or by email at .

 

Working with ActivStyle

Wouldn’t it be great if you spent less time mired in case-related paperwork and details and more time helping those who need you? ActivStyle is a full-service provider of high-quality, high-value home medical supplies serving thousands of practitioners and case managers across the United States. Our product expertise and knowledge of constantly changing state and federal regulations allow us to give you — and the clients who depend on you — the level of service you need and deserve.

Founded in 1997 in Minneapolis, MN, ActivStyle has grown to over 200 employees compassionately serving patients in 47 states with their medical supply needs. Specializing in incontinence, urological, and ostomy supplies, our trained Product Experts are available to discuss product options, insurance benefits, free delivery, or product samples. Feel free to call one of our Provider Services representatives toll-free at 855-373-5141, they’ll be happy to talk with you and answer any questions you may have about our products, services, or take a referral over the phone. You may also conveniently make client or patient referrals online.

At ActivStyle, we’re dedicated to making your life easier.

 

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